La Mesa Eco Park in Quezon City stands as a vital green space offering recreational, educational, and environmental experiences to urban residents and tourists. With increasing demand for eco-friendly destinations, the park has undergone facility upgrades aimed at improving cleanliness, safety, accessibility, and overall maintenance. Understanding how these enhancements affect visitor satisfaction is crucial for sustaining its appeal and promoting ecotourism.

This study explores factors affecting local engagement at Otso-Otso Falls in San Jose del Monte, Bulacan, and proposes a development plan for sustainable tourism. Despite its natural appeal, limitations in infrastructure, accessibility, and visitor satisfaction reduce its potential. Addressing these gaps is essential to improve participation, visitor retention, and long-term site development.

The global tourism industry has experienced significant growth in recent decades, becoming a major contributor to economic development worldwide. As tourism continues to flourish, understanding and enhancing the tourist experience has become paramount for destinations and establishments alike. This research aimed to assess tourist experiences and satisfaction with the amenities offered at Cloud 9 Antipolo, Rizal, a prominent leisure destination known for its panoramic views and recreational facilities. Cloud 9 Antipolo has a rich history that dates back to its establishment as a private resort.

In recent years, the tourism sector has placed increasing emphasis on enhancing visitor satisfaction and experience, particularly in ecotourism destinations where the balance between recreation and conservation is critical. However, issues such as poor facility maintenance, limited accessibility, and inconsistent sustainability practices remain persistent challenges in many public parks, including urban green spaces like the Ninoy Aquino Parks and Wildlife Center (NAPWC). As facilities are often viewed as the foundation of tourist comfort, safety, and convenience, their quality directly shapes visitor perceptions, attitudes, and overall satisfaction. These gaps highlight the need for systematic evaluation of facility effectiveness to ensure continuous improvement and to maintain the competitiveness of NAPWC as a leading ecotourism destination in Metro Manila.

This study explore the waste management practices at Villanueva Resort, a private resort in Rodriguez, Rizal. Established in 2001 and converted into a commercial venture in 2006, Villanueva Resort accommodates various special events and focuses on personalized service and exclusivity. This research examined the resort’s operational practices, sustainability initiatives, and challenges, with a particular focus on waste management. The study aimed to provide data-driven recommendations to enhance the resort’s waste management practices, reduce operational costs, and increase sustainability, ultimately benefiting the environment and enhancing public perception of local resources.

Digital technology has reshaped tourism by changing how travelers search for information, plan trips, and share experiences. Social media platforms such as Facebook allow destinations to provide timely information, present attractions through visual content, interact with prospective visitors, and build relationships with audiences. This study examined the relationship between the digital presence of Hinulugang Taktak in Antipolo and tourist engagement.

Astoria Plaza's study examines how incentive and recognition programs affect the morale, motivation, and performance of the housekeeping employees whose work, which is very physically demanding, contributes to the overall quality of service provided by the hotel. In spite of having existing incentive and recognition programs, the hotel has been unable to maintain high levels of employee engagement and retention, indicating that a need exists for data-based improvements to its current programs.

Housekeeping sanitation practices at Astoria Plaza represent a comprehensive system grounded in the 5S framework (Sort, Set in Order, Shine, Standardize, Sustain) that maintains clean, safe, and efficient hotel environments. These practices cover bed/linen sanitation, furniture/fixture cleaning, public area disinfection, and organized workflows, directly enhancing employee performance through reduced illness, minimized clutter, and streamlined operations. While challenges like inconsistent training and resource limitations occasionally arise, the overwhelmingly positive results demonstrate sanitation's critical role in boosting productivity, morale, and guest satisfaction at Astoria Plaza Hotel.

This study introduces the service quality of Tay’s Restaurant and its impact on customer satisfaction, and that occurs against the background of the growing influence of Korean cuisine in the Filipino food industry. The research is grounded in the SERVQUAL model, which evaluates service quality across five dimensions: tangibility, reliability, responsiveness, assurance, and empathy. The study aimed to assess how these factors influence customer satisfaction and identify challenges faced by customers, with the ultimate goal of providing actionable recommendations to enhance service guidelines and strengthen customer loyalty.

This study assessed passenger satisfaction with the shuttle service provided by Astoria Plaza Hotel. Shuttle transportation is an added hotel service that may improve accessibility, efficiency, and comfort for guests and employees. Guided by SERVQUAL theory, the study examined satisfaction in terms of tangibles, reliability, responsiveness, assurance, and empathy.

This study assessed service quality and product offerings at Cotti Coffee Fairview Terraces. Customers increasingly seek not only coffee but also positive service experiences and brand connections. Delays, inaccurate orders, inconsistent product quality, and limited understanding of the customer journey may reduce satisfaction. Cotti Coffee was founded in 2022 and entered the Philippines in 2024, serving primarily local residents and students. Service quality was assessed using the SERVQUAL dimensions of reliability, responsiveness, assurance, empathy, and tangibles.

Consistent food quality is important to customer satisfaction and loyalty. Variation in presentation, temperature, taste, freshness, and portion size may reduce customer trust and affect the reputation of Shakey’s Retiro. This study assessed food-quality consistency and developed recommendations for improving customer satisfaction and loyalty.

Cafés have become popular places for meeting, relaxing, and studying, making environmental design an important strategy for attracting customers. Dining ambiance—including lighting, music, noise, décor, layout, cleanliness, temperature, and scent—shapes the overall atmosphere and may influence customers’ comfort, emotions, behavior, and evaluation of the dining experience. This study examined how these ambient elements related to customer satisfaction at Figaro Coffee in Quezon City.

QR code-based refill ordering has become a vital technology for restaurants, offering a contactless and convenient way for customers to request more food by scanning a QR code with their mobile devices. This system enhances communication between diners and staff, reducing wait times and minimizing order errors. It allows customers to make requests at their own pace, creating a more comfortable dining experience. For restaurant staff, it improves order management and service efficiency, especially during busy periods. Overall, QR code refill systems help modern restaurants meet customer expectations for speed, accuracy, and convenience, ensuring smoother and more organized service.

The Las Piñas–Parañaque Wetland Park (LPPWP) is a protected coastal wetland that promotes biodiversity conservation alongside sustainable tourism initiatives. Among its environmental programs are coastal cleanup activities intended to reduce marine debris and encourage visitor participation in environmental stewardship. This study evaluated how respondents assessed the coastal cleanup as an effective sustainable practice at LPPWP and examined selected variables related to awareness, satisfaction, and behavioral intention.

The housekeeping department is a foundation of success in the operations of high-end residential facilities. It takes care of cleaning common areas, such as corridors, lobbies, elevators, etc. Since the satisfaction of residents about the condominium is directly dependent on the level of cleanliness and safety of these facilities, the housekeeping staff performance is crucial. Housekeeping personnel have to endure workloads due to lean staffing policies, heavy traffic, and the increasing demands of services. The staff at Zinnia Tower Condominium has a challenging role of maintaining a strict timetable of regular maintenance tasks. This research aimed to examine the effect of workload variables on workforce efficiency namely task volume, task complexity and frequency of emergency calls.

This study evaluated diners’ preferences at Café Siena in Antipolo City, Rizal, in relation to atmosphere, décor, food presentation, music, overall dining experience, accessibility, menu variety, staff responsiveness, and health-related policies. Guided by Stimulus-Organism-Response Theory, the study aimed to provide recommendations for improving customer satisfaction and restaurant performance.

Irishville Resort in Caloocan City is a popular leisure destination offering accommodation, dining, and recreational facilities for families, groups, and individual travelers. However, recent guest feedback highlighted issues such as overcrowded recreational areas, minor maintenance problems in cottages, inconsistent restroom cleanliness, and limited safety measures. These concerns could impact guest satisfaction and loyalty if not addressed. This study aimed to assess the resort’s facilities and develop a plan to improve comfort, safety, and overall guest experience.

In the competitive restaurant industry, effective staff training directly influences the customer experience. This study examined Old China Dimsum House in Caloocan City, a business that rapidly expanded from a single branch in 2022 to multiple locations across Luzon. The primary goal was to assess how well their current training programs prepare employees to meet service standards, specifically in daily tasks like serving customers, explaining menu items, and resolving issues. The insights are crucial for understanding how growing businesses maintain high service quality during expansion.

This study assessed guest satisfaction and evolving expectations at Toilena Hotel in Manila as a basis for a service-improvement initiative. It examined guests’ perceptions of front-office services, housekeeping, food and beverage services, facilities, and the overall customer experience.