Ascendens Asia Singapore – Bestlink College of the Philippines Journal of Multidisciplinary Research Abstracts (AASgBCPJMRA)

La Mesa Eco Park in Quezon City stands as a vital green space offering recreational, educational, and environmental experiences to urban residents and tourists. With increasing demand for eco-friendly destinations, the park has undergone facility upgrades aimed at improving cleanliness, safety, accessibility, and overall maintenance. Understanding how these enhancements affect visitor satisfaction is crucial for sustaining its appeal and promoting ecotourism. This study employed a quantitative-descriptive research design using a structured survey distributed to 223 park visitors through convenience sampling. The questionnaire captured demographic profiles and perceptions of upgraded facilities. Data were analyzed using frequency distributions, weighted means, and independent t-tests to assess differences in visitor experiences across age, gender, location, income, and visit frequency. Findings revealed that facility upgrades significantly improved visitor satisfaction. Cleanliness received a composite mean of 3.32, with restrooms rated highest (3.47). Safety scored a composite mean of 3.23, led by signage visibility (3.33). Accessibility was rated most favorably, with a composite mean of 3.43, and seating areas scoring 3.49. most respondents were female (68.16%) aged 18–25 (64.57%) from Quezon City (62.33%), and most belonged to the low-income bracket (79.37%). Statistical tests showed no significant differences in satisfaction across demographic groups (P-values > 0.05), indicating a uniformly positive experience. The statistical tests showed no significant differences in visitor satisfaction across demographic groups (p-values > 0.05), indicating that the favorable assessments of the facility upgrades were broadly consistent among respondents.

This study explores factors affecting local engagement at Otso-Otso Falls in San Jose del Monte, Bulacan, and proposes a development plan for sustainable tourism. Despite its natural appeal, limitations in infrastructure, accessibility, and visitor satisfaction reduce its potential. Addressing these gaps is essential to improve participation, visitor retention, and long-term site development. A quantitative research design was used, involving 69 respondents through survey questionnaires. Data were analyzed using descriptive and inferential statistics, including weighted mean, Pearson’s r, and z-tests, to determine relationships among variables such as facilities, accessibility, and safety. Most visitors were aged 18–24 and visited for nature appreciation. Cleanliness, water quality, and recreational adaptability were rated positively. However, poor infrastructure and limited transport access were key concerns. Facilities like toilets, benches, signage, and parking influenced participation. Visit frequency and purpose affected satisfaction, while safety and cleanliness increased engagement. Findings emphasize improving infrastructure, accessibility, and safety. The proposed plan promotes eco-friendly development, better transport, and community involvement. Addressing these gaps can strengthen Otso-Otso Falls as a sustainable ecotourism destination.

The global tourism industry has experienced significant growth in recent decades, becoming a major contributor to economic development worldwide. As tourism continues to flourish, understanding and enhancing the tourist experience has become paramount for destinations and establishments alike. This research aimed to assess tourist experiences and satisfaction with the amenities offered at Cloud 9 Antipolo, Rizal, a prominent leisure destination known for its panoramic views and recreational facilities. Cloud 9 Antipolo has a rich history that dates back to its establishment as a private resort. This study employed a quantitative information gathered directly from visitors; online reviews and secondary data sources will not be included. These boundaries guarantee that the study stays concentrated on assessing tourist’s firsthand experiences to produce understandable and controllable insights for Cloud 9's tourism development. The boundaries of the study are aligned by this formulation, which also concentrates the research on the direct evaluation of tourists’ experiences in Cloud 9, offering useful insights while removing irrelevant variables. This age profile reveals a youthful respondent base, likely reflecting a student or early-career sample over 64% of the sample comprises individuals aged 18-27, indicating a strong representation from millennials and Gen Z in sectors like tech and education. Participation significantly declines by over 50% in older age brackets, suggesting that middle-aged individuals may be less involved due to family or career obligations. Additionally, the small sample size of 50 participants may lead to amplified outliers, particularly regarding the low representation (6%) of those aged 33-37, which could indicate selection bias rather than reflecting the true population. Cloud 9 Antipolo indicates that among 50 respondents, gender distribution is nearly balanced, with a slight male majority: 54% male (27 individuals) and 46% female (23 individuals). This even split (54: 46) suggests strong gender representation, important for tourism satisfaction studies, enhancing the sample's reliability for analyses like chi-square tests. The data, when paired with age demographics, highlights a young and balanced group.

In recent years, the tourism sector has placed increasing emphasis on enhancing visitor satisfaction and experience, particularly in ecotourism destinations where the balance between recreation and conservation is critical. However, issues such as poor facility maintenance, limited accessibility, and inconsistent sustainability practices remain persistent challenges in many public parks, including urban green spaces like the Ninoy Aquino Parks and Wildlife Center (NAPWC). As facilities are often viewed as the foundation of tourist comfort, safety, and convenience, their quality directly shapes visitor perceptions, attitudes, and overall satisfaction. These gaps highlight the need for systematic evaluation of facility effectiveness to ensure continuous improvement and to maintain the competitiveness of NAPWC as a leading ecotourism destination in Metro Manila. A combining descriptive comparative and descriptive correlational was employed, with data collected through survey questionnaires administered to park visitors. Weighted mean was used to assess levels of satisfaction and experience, while Pearson’s correlation tested the relationship between facility quality and the two main variables. This methodology provided measurable evidence of how facility-related factors impact tourist perceptions and outcomes. The findings revealed that, for tourist experience, environmental sustainability received the highest rating (WM = 3.32, Highly Satisfied), followed by cleanliness and maintenance (WM = 3.22, Satisfied), and comfort and amenities (WM = 3.16, Satisfied). For tourist satisfaction, comfort and amenities ranked highest (WM = 3.26, Strongly Agree), followed by cleanliness and maintenance (WM = 3.17, Agree), and environmental sustainability (WM = 3.15, Agree). Pearson’s correlation indicated a significant positive relationship between the quality of facilities and both satisfaction and experience, confirming that better facility management leads to improved visitor outcomes. The study concluded that facilities play a vital role in shaping tourist experiences and satisfaction at NAPWC. It is recommended that management prioritize continuous facility upgrades, strengthen maintenance and cleanliness programs, and reinforce environmental sustainability initiatives. By implementing these measures, NAPWC can further enhance its image as a world-class ecotourism destination while ensuring memorable, safe, and meaningful experiences for future visitors.

This study explore the waste management practices at Villanueva Resort, a private resort in Rodriguez, Rizal. Established in 2001 and converted into a commercial venture in 2006, Villanueva Resort accommodates various special events and focuses on personalized service and exclusivity. This research examined the resort’s operational practices, sustainability initiatives, and challenges, with a particular focus on waste management. The study aimed to provide data-driven recommendations to enhance the resort’s waste management practices, reduce operational costs, and increase sustainability, ultimately benefiting the environment and enhancing public perception of local resources. The research employed the descriptive quantitative method and employed surveys, interviews, and observations made on-site to gather data. The respondents were the management and staff of the resort who have direct involvement in waste handling. Surveys were employed to measure the efficiency of waste management in terms of segregation, recycling, disposal, reuse, reduction, recovery, and prevention. Semi-structured interviews of resort employees were conducted to obtain qualitative data, and observations were conducted for facilities, waste bins, sites of disposal, and overall compliance with proper standards of waste disposal. The present research assessed employee perception of waste management practice in Villanueva Resort. The results revealed that the majority of the participants endorsed segregation, recycling, disposal, reuse, reduction, recovery, and prevention as vital, but the resort can upgrade signs of waste avoidance and reduce single-use plastics. Statistical results revealed age influenced recycling and reuse attitudes, and position influenced reuse and recovery attitudes. Length of service had no impact, while gender yielded no significant variation. Reduction of waste through recycling, composting, and segregation forms the core of the waste management strategy of the resort. Although they understand the importance of proper disposal, there are challenges to staff during holiday seasons. Colour-coded bins, training of staff, frequent inspections, and provision of proper equipment are among the strategies. With an initial cost for the composting facilities, signage, and training, the employees and management share responsibilities. Sustainability programs will involve participation of the community, holding employees responsible, and minimizing waste in the long run.

Digital technology has reshaped tourism by changing how travelers search for information, plan trips, and share experiences. Social media platforms such as Facebook allow destinations to provide timely information, present attractions through visual content, interact with prospective visitors, and build relationships with audiences. This study examined the relationship between the digital presence of Hinulugang Taktak in Antipolo and tourist engagement. The study used a descriptive research design. It gathered information on respondents’ characteristics, assessments of the destination’s Facebook page in terms of content quality, update frequency, visual presentation, and interaction, and reported cognitive, emotional, and behavioral engagement. The findings suggested that the Facebook page informed tourists, supported cognitive and emotional engagement, and encouraged reported actions such as visiting, revisiting, sharing content, recommending the site, and participating in tourism activities. All indicators received positive ratings, although influence on the initial decision to visit received a comparatively lower assessment. The study suggested that more persuasive and targeted content could strengthen behavioral engagement. The findings indicated that respondents perceived the destination’s Facebook page as contributing to cognitive, emotional, and behavioral engagement. The comparatively lower assessment of its influence on initial visitation suggested a need for more targeted promotional content. The study recommended improving content quality, update frequency, visual presentation, and online interaction to support tourist engagement.

Astoria Plaza's study examines how incentive and recognition programs affect the morale, motivation, and performance of the housekeeping employees whose work, which is very physically demanding, contributes to the overall quality of service provided by the hotel. In spite of having existing incentive and recognition programs, the hotel has been unable to maintain high levels of employee engagement and retention, indicating that a need exists for data-based improvements to its current programs. A descriptive-correlational study design was used in conducting this research, collecting data through a validated bilingual questionnaire. A total of 40 purposively selected employee participants (housekeeping staff) completed surveys. Data were aggregated using frequency-distribution, ranking, weighted mean (Four-Point Likert Scale), regression analysis, and Pearson r correlation to establish relationships between incentive, motivation, and employee performance. Most employees at Astoria Plaza Hotel are between 21 and 25 years old, are a mix of male and female, are primarily single, and have some post-secondary education. The majority of the workforce are regular employees, and employees prefer extra pay for hours worked, mentoring opportunities (non-monetary), a friendly work atmosphere, and participation in the "Employee of the Month" program. Employees are motivated by equal pay, job security, working conditions, clear communication, access to training, recognition, and professionalism, while ensuring guests are satisfied. Data analysis indicates that the relationship between incentives and an individual's motivation or performance is weak, and that other factors (i.e., management style and work environment) often play a bigger role in motivating and retaining people in their roles. There are many operational issues (e.g., delays in getting room supplies to staff and poor communication) that make it difficult to implement programs effectively. The researcher recommends the following actions to improve employee retention and performance: increase benefits, expand opportunities for career advancement, foster a culture of teamwork, personalize recognition, align tasks with employees' skill sets, develop strong performance feedback systems, and improve operational processes.

Housekeeping sanitation practices at Astoria Plaza represent a comprehensive system grounded in the 5S framework (Sort, Set in Order, Shine, Standardize, Sustain) that maintains clean, safe, and efficient hotel environments. These practices cover bed/linen sanitation, furniture/fixture cleaning, public area disinfection, and organized workflows, directly enhancing employee performance through reduced illness, minimized clutter, and streamlined operations. While challenges like inconsistent training and resource limitations occasionally arise, the overwhelmingly positive results demonstrate sanitation's critical role in boosting productivity, morale, and guest satisfaction at Astoria Plaza Hotel. The researchers employed a quantitative descriptive-correlational design to assess sanitation's impact on 30 housekeeping employees at Astoria Plaza. Data collection involved validated survey questionnaires using a four-point Likert scale, targeting balanced demographics across age, gender, work experience, and employment length. Analysis through frequency distribution, weighted means, and ranking revealed uniformly high sanitation standards across all indicators, confirming significant positive correlations between structured practices and performance metrics like efficiency and attendance. Research confirms that rigorous sanitation protocols reduce absenteeism, accelerate room turnovers, and foster staff confidence. The 5S methodology eliminates waste, organizes tools via service carts, and sustains hygiene through training, aligning with post-pandemic expectations. These practices create measurable improvements while suggesting targeted opportunities for refinement in specific operational areas. Housekeeping sanitation proves essential for employee well-being and operational success at Astoria Plaza, creating safer workspaces that minimize physical strain and enhance focus. Superior practices yield gains in speed, accuracy, and guest perceptions of cleanliness, reinforced by literature on 5S implementation in hospitality. Recommendations include intensified training, SOP refinements, UV technology integration, and regular audits to sustain competitive advantage, ensuring long-term performance excellence in luxury hotel operations.

This study introduces the service quality of Tay’s Restaurant and its impact on customer satisfaction, and that occurs against the background of the growing influence of Korean cuisine in the Filipino food industry. The research is grounded in the SERVQUAL model, which evaluates service quality across five dimensions: tangibility, reliability, responsiveness, assurance, and empathy. The study aimed to assess how these factors influence customer satisfaction and identify challenges faced by customers, with the ultimate goal of providing actionable recommendations to enhance service guidelines and strengthen customer loyalty. The methodological technique used in which this study uses a correlational descriptive design. Using purposive sampling, fifty (50) Tay’s Restaurant customers in Quezon City were selected as respondents. Data were gathered using a structured questionnaire based on the SERVQUAL framework and evaluated with weighted mean, standard deviation, Person’s correlation, frequency distribution, and gap analysis. These methods were used to assess service quality perceptions, measure the relationship between service quality and customer satisfaction, identify common challenges, and prioritize areas for improvement. Results showed that while customers appreciated Tay’s Restaurant’s atmosphere and product quality, gaps were evident in responsiveness and reliability. Statistical analysis confirmed a significant relationship between service quality and customer satisfaction, highlighting staff performance and consistency as critical areas for improvement. The discussion aligns these findings with prior literature, emphasizing that service quality strongly drives satisfaction. Recommendations include enhanced employee training, menu innovation, loyalty programs, and quality assurance monitoring to elevate service standards and foster long-term customer loyalty.

This study assessed passenger satisfaction with the shuttle service provided by Astoria Plaza Hotel. Shuttle transportation is an added hotel service that may improve accessibility, efficiency, and comfort for guests and employees. Guided by SERVQUAL theory, the study examined satisfaction in terms of tangibles, reliability, responsiveness, assurance, and empathy. The study used a quantitative descriptive research design. Fifty (50) respondents who had used the shuttle service were selected through purposive sampling. Data were collected using a structured and validated questionnaire based on the SERVQUAL dimensions. The instrument also gathered age, gender, and frequency-of-use information. Frequency distribution, percentage, ranking, weighted mean, and analysis of variance (ANOVA) were used for analysis. Passengers reported being very satisfied across all SERVQUAL dimensions. For tangibles, staff uniforms and visual materials received the highest mean. Dependable passenger information ranked highest for reliability, prompt attention to passenger concerns ranked highest for responsiveness, driver professionalism and courtesy ranked highest for assurance, and the staff’s ability to address specific guest needs received the highest mean for empathy. Satisfaction remained high across demographic categories. The findings indicated that Astoria Plaza Hotel’s shuttle service met passengers’ expectations and received consistently high satisfaction ratings across the SERVQUAL dimensions. Continued staff training, preventive vehicle maintenance, structured feedback mechanisms, and regular service evaluation were recommended to sustain and further improve service quality.

This study assessed service quality and product offerings at Cotti Coffee Fairview Terraces. Customers increasingly seek not only coffee but also positive service experiences and brand connections. Delays, inaccurate orders, inconsistent product quality, and limited understanding of the customer journey may reduce satisfaction. Cotti Coffee was founded in 2022 and entered the Philippines in 2024, serving primarily local residents and students. Service quality was assessed using the SERVQUAL dimensions of reliability, responsiveness, assurance, empathy, and tangibles. The study used a causal-comparative design to examine differences in customer experience according to service quality and product offerings. Simple random sampling was used to select 80 customers. A structured questionnaire gathered demographic information and assessed the SERVQUAL dimensions, product taste, menu variety, and value for money. Among respondents, 69% visited the café once or twice per week. Young adults represented 44% of the sample, and women represented 61%. Satisfaction was high across the SERVQUAL dimensions, with tangibles receiving the highest mean (3.81), particularly for staff hygiene and appearance. Reliability, assurance, responsiveness, and empathy also received favorable ratings. Product flavor and texture were evaluated positively, whereas menu variety received a lower assessment. Cotti Coffee Fairview Terraces received favorable service assessments, particularly among young female customers, but opportunities remained to improve menu diversity, inventory management, and dining ambiance. Gender and visit frequency were reported to be associated with perceptions of menu variety. Staff training, operational improvements, and broader product offerings were recommended to support customer satisfaction and loyalty.

Consistent food quality is important to customer satisfaction and loyalty. Variation in presentation, temperature, taste, freshness, and portion size may reduce customer trust and affect the reputation of Shakey’s Retiro. This study assessed food-quality consistency and developed recommendations for improving customer satisfaction and loyalty. The study used a descriptive-correlational design and involved 35 SuperCard holders selected through purposive sampling. A Likert-scale questionnaire measured food-quality consistency and customer satisfaction. Mean scores were calculated, and the relationship between the variables was analyzed statistically. Most respondents were 24 years of age or older and were frequent diners. Customers reported high satisfaction with the consistency of chicken, pasta, mojos, and pizza in terms of taste, temperature, texture, portion size, and presentation. Assurance, cleanliness, empathy, responsiveness, and reliability also received high service-quality ratings. Noise was the principal concern, while food and service issues were minor. Food-quality consistency was not significantly correlated with overall customer satisfaction. The absence of a significant correlation suggests that overall satisfaction was also shaped by factors beyond food-quality consistency, including ambiance and the broader customer experience. Continued improvement in staff training, quality assurance, and noise control was recommended to strengthen the dining experience and customer loyalty.

Cafés have become popular places for meeting, relaxing, and studying, making environmental design an important strategy for attracting customers. Dining ambiance—including lighting, music, noise, décor, layout, cleanliness, temperature, and scent—shapes the overall atmosphere and may influence customers’ comfort, emotions, behavior, and evaluation of the dining experience. This study examined how these ambient elements related to customer satisfaction at Figaro Coffee in Quezon City. The study examined customers’ perceptions of dining ambiance at Figaro Coffee in Trinoma, Quezon City. It focused on lighting, music, noise, cleanliness, seating, layout, interior design, and décor. Survey data were analyzed to identify patterns in customer experience and satisfaction and to determine whether dining ambiance was significantly related to satisfaction. The findings were intended to inform possible improvements to the café environment. Respondents generally perceived the café environment, service, and food presentation positively. Lighting, seating, décor, and noise management were associated with comfort and emotional engagement, while attentive service and food presentation contributed to perceptions that customers’ needs and expectations were met. Overall, respondents described the café as satisfying, inviting, and conducive to repeat visits. The findings suggest that dining ambiance at Figaro Coffee was associated with customer comfort, mood, and satisfaction. Lighting, music, cleanliness, seating, and décor contributed to a relaxing and welcoming environment, although noise and crowding could reduce the quality of the experience. Careful environmental management and design may support customer well-being, favorable impressions, and loyalty.

QR code-based refill ordering has become a vital technology for restaurants, offering a contactless and convenient way for customers to request more food by scanning a QR code with their mobile devices. This system enhances communication between diners and staff, reducing wait times and minimizing order errors. It allows customers to make requests at their own pace, creating a more comfortable dining experience. For restaurant staff, it improves order management and service efficiency, especially during busy periods. Overall, QR code refill systems help modern restaurants meet customer expectations for speed, accuracy, and convenience, ensuring smoother and more organized service. A descriptive study at Yoshimeatsu in South Caloocan City examined the impact of a QR code refill system. Data from 60 dine-in customers was collected via a validated survey with closed and open questions and analyzed using frequency counts, percentages, rankings, and weighted means to assess customer perceptions. Results showed most users were young males aged 19-24, suggesting tech-savviness. The majority strongly agreed the system was easy to use, fast, accurate, and convenient, while still allowing for personal interaction with staff. The study provided a comprehensive overview of the system's practical use and its positive influence on the dining experience. The QR code system boosts efficiency and convenience, enhancing dining satisfaction through improved service quality, professionalism, and trust. However, challenges include menu navigation difficulties and peak-hour service disruptions. Customers value the system as a complement to, not a replacement for, personal interaction, suggesting a need to balance technology with human service for optimal experience. In conclusion, QR code refill ordering positively impacts customer satisfaction by boosting efficiency and convenience while maintaining a personal touch. Restaurants should prioritize clear menus, easy instructions, and consistent service to maximize digital ordering benefits. Supporting staff and ensuring smooth system operation are vital. Balancing technology with personalized service enhances the dining experience and meets evolving customer expectations. This research offers insights for integrating digital solutions without losing the personal connection diners value, fostering a modern, customer-centric environment.

The Las Piñas–Parañaque Wetland Park (LPPWP) is a protected coastal wetland that promotes biodiversity conservation alongside sustainable tourism initiatives. Among its environmental programs are coastal cleanup activities intended to reduce marine debris and encourage visitor participation in environmental stewardship. This study evaluated how respondents assessed the coastal cleanup as an effective sustainable practice at LPPWP and examined selected variables related to awareness, satisfaction, and behavioral intention. A quantitative descriptive research design was employed. Data were collected from fifty (50) respondents using a structured questionnaire with a Likert scale. Convenience sampling was used. Descriptive statistics, including composite mean and ranking, were used to determine how respondents evaluated the coastal cleanup across eight major variables. Results revealed an overall composite mean of 2.53, verbally interpreted as “Agree,” indicating that respondents generally perceived the coastal cleanup as an effective sustainable practice. Among the variables, Visitor Perception of Park Sustainability ranked first (M = 2.61, Agree), followed by Community and Visitor Participation (M = 2.60, Agree). Implementation and Management of Cleanup Activities (M = 2.56, Agree) and Environmental Awareness (M = 2.56, Agree) were also positively rated. Visitor and Behavioral Intention obtained a mean of 2.53 (Agree). However, Educational and Awareness Outcomes (M = 2.47, Disagree), Visitor Satisfaction (M = 2.47, Disagree), and Alignment with Sustainable Tourism and Environmental Standards (M = 2.46, Disagree) received lower evaluations. The findings indicate that while respondents generally agreed that coastal cleanup initiatives contribute to park sustainability and participation, improvements are needed in educational impact, satisfaction levels, and alignment with broader sustainable tourism standards. The study highlights the importance of strengthening structured environmental education and sustainability integration to enhance the effectiveness of conservation-based tourism initiatives at LPPWP.

The housekeeping department is a foundation of success in the operations of high-end residential facilities. It takes care of cleaning common areas, such as corridors, lobbies, elevators, etc. Since the satisfaction of residents about the condominium is directly dependent on the level of cleanliness and safety of these facilities, the housekeeping staff performance is crucial. Housekeeping personnel have to endure workloads due to lean staffing policies, heavy traffic, and the increasing demands of services. The staff at Zinnia Tower Condominium has a challenging role of maintaining a strict timetable of regular maintenance tasks. This research aimed to examine the effect of workload variables on workforce efficiency namely task volume, task complexity and frequency of emergency calls. The researchers used a quantitative correlational research design. The research targeted twenty (20) housekeeping employees in the Zinnia tower condominium who were working in the public areas. A structured survey questionnaire was used to collect the data based on the demographic profiles, perception of workload and self-reported levels of efficiency. The demographic section monitored age, gender, education, tenure and working hours daily to establish whether there were any background factors affecting how staff handled their duties. The findings showed that most of the employees were aged 27-33 years, and the workforce was mostly male. most respondents were high school or college graduates who have experience of two to six years. Although the majority of them had a regular working schedule of seven or eight hours, the data showed that there was a heavy load in terms of the volume of tasks. The complexity of the tasks also is a major issue. Moreover, it was identified that frequency of urgent calls and request was one of the main disruptors. Nevertheless, in the face of all these accumulating pressures and constant multitasking, the respondents were found to be very resilient. In conclusion, the study confirmed that staff workload has a significant relationship with task efficiency in the public area housekeeping department of Zinnia Tower Condominium. Proper workload management is essential to sustain high performance, prevent staff burnout, and ensure consistent cleanliness and service quality. The findings of the study can serve as a guide for management in improving housekeeping operations and creating a healthier and more productive work environment.

This study evaluated diners’ preferences at Café Siena in Antipolo City, Rizal, in relation to atmosphere, décor, food presentation, music, overall dining experience, accessibility, menu variety, staff responsiveness, and health-related policies. Guided by Stimulus-Organism-Response Theory, the study aimed to provide recommendations for improving customer satisfaction and restaurant performance. The study used a quantitative correlational design. Forty first-time guests at Café Siena completed standardized questionnaires developed with management and reviewed by experts. Respondents were selected through purposive sampling. Frequency distribution, weighted mean, ranking, and Pearson’s correlation coefficient were used to analyze dining preferences and relationships among variables. Data collection was approved by the restaurant owner and the Department of Hospitality Management. Among the respondents, 53% were male, 33% were aged 25–34 years, 53% were employed full-time, 47% dined at al fresco restaurants monthly, and 43% earned above ₱30,000 per month. Outdoor ambiance received a mean of 3.65, visual appeal 3.45, cleanliness 3.08, absence of music interruptions 3.10, overall outdoor-dining satisfaction 3.48, and access to parking and transportation 3.28. Ambiance showed the strongest reported relationship with dining preferences (r = 0.634). Based on the findings, the study proposed a service-enhancement and operational-improvement plan intended to increase awareness of al fresco dining, attract new guests, engage current guests, and support sales growth. The proposed initiatives included timelines, sustainability measures, and assigned personnel for improving the outdoor dining experience.

Irishville Resort in Caloocan City is a popular leisure destination offering accommodation, dining, and recreational facilities for families, groups, and individual travelers. However, recent guest feedback highlighted issues such as overcrowded recreational areas, minor maintenance problems in cottages, inconsistent restroom cleanliness, and limited safety measures. These concerns could impact guest satisfaction and loyalty if not addressed. This study aimed to assess the resort’s facilities and develop a plan to improve comfort, safety, and overall guest experience. This study used a descriptive-correlational design to assess guest satisfaction and facility conditions at Irishville Resort. Thirty guests with sufficient experience were purposively selected. Data were gathered via a structured survey on demographics, satisfaction with eight key facilities, and common issues. A four-point Likert scale measured perceptions. Analysis included weighted means, composite means, and correlations to explore satisfaction levels and relationships between demographics and perceptions. Most respondents were young, male, single students who visited occasionally. Guests were highly satisfied with accommodation, pools, and banquet halls, especially in cleanliness and comfort. Other facilities like cottages, restrooms, and parking were rated positively but need improvements in maintenance, sanitation, and space. Common issues included poor pool water, unmaintained facilities, waste disposal, overcrowding, delayed services, and staff professionalism. Overall satisfaction is good, but operational gaps need addressing to maintain quality. Correlation analysis showed no significant link between guest demographics and perceptions of facility conditions, indicating satisfaction depends more on facility quality, service, and overall experience. A facility improvement plan is recommended, focusing on cleanliness, maintenance, safety, and guest feedback-guided upgrades. Enhancing accommodations, cottages, restrooms, parking, and the convenience store will boost satisfaction, repeat visits, and competitiveness. The study emphasizes the importance of guest satisfaction, facility condition, and addressing service issues for sustainable success in leisure tourism.

In the competitive restaurant industry, effective staff training directly influences the customer experience. This study examined Old China Dimsum House in Caloocan City, a business that rapidly expanded from a single branch in 2022 to multiple locations across Luzon. The primary goal was to assess how well their current training programs prepare employees to meet service standards, specifically in daily tasks like serving customers, explaining menu items, and resolving issues. The insights are crucial for understanding how growing businesses maintain high service quality during expansion. To evaluate training effectiveness, the researchers used a descriptive-quantitative approach. This involved a survey given to 50 employees from the North and South Caloocan branches. The survey used a four-point scale to measure perceived training effectiveness in customer service, communication skills, product knowledge, and problem-solving abilities. The data were analyzed using weighted means to identify strengths and weaknesses. The analysis of the data indicated a positive assessment of the training program’s effectiveness, with a high overall rating. The composite mean for customer service skills was 3.75, and staff showed strong confidence in anticipating customer needs. The training also received high marks for thorough product knowledge (mean score of 3.88). However, areas for improvement were identified, notably staff feeling they could improve in empathizing with frustrated customers, suggesting a need for better training in emotional intelligence and conflict resolution. Additionally, heavy workloads often prevented employees from fully concentrating during training sessions. In conclusion, the study confirms that the training program at Old China Dimsum House successfully teaches essential technical skills and promotes a proactive service attitude. This is vital for efficient operations and customer satisfaction. However, the research highlights the importance of improving "soft skills," particularly emotional intelligence. To ensure consistent high-quality service, researchers recommend management dedicate more time for training, reducing staff pressure due to heavy workloads. This strategic investment in continuous learning and development is essential for protecting the brand’s reputation and achieving long-term success.

This study assessed guest satisfaction and evolving expectations at Toilena Hotel in Manila as a basis for a service-improvement initiative. It examined guests’ perceptions of front-office services, housekeeping, food and beverage services, facilities, and the overall customer experience. The study used a descriptive research design and survey questionnaires administered to hotel guests. Statistical analysis was used to identify gaps between guest expectations and actual service delivery. The instrument gathered respondent characteristics and assessed stability, customer satisfaction, consistency, service quality, facilities and amenities, accessibility, comfort, appreciation, and perceived advantages. Most respondents were aged 31–35 years and had visited the hotel 2–3 times. Business, leisure, and events were the most frequently reported reasons for visiting. Respondents generally rated the accommodations positively, although some facilities were identified as needing improvement. The study considered the hotel’s role in providing accessible accommodation while maintaining competitive service standards in Manila’s tourism and lodging sector. It emphasized cleanliness, safety, affordability, and customer-centered practices as priorities for meeting evolving guest expectations and informing a service-improvement initiative.